Customer Help Center

Why does the repayment progress bar appear to be underreporting what we've paid?

This happens when some of your payments are still in a 'processing' status. It can take 4-6 days for payments to process. Once processed, the repayment progress bar will update and mark the transaction as 'complete'.

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Why were a number of bank account debits from Wayflyer made on the same day?

Wayflyer repayments are not processed on weekends or national holidays, even if sales are made during this time. These repayments are processed on the next business day, which can cause a number of bank account debits to be made on the same day.

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Why is the sales figure in my store different from the sales figure in Wayflyer?

eCommerce platforms often deduct returns from your sales but Wayflyer doesn’t, so you might see a difference in the figures as Wayflyer uses your gross revenue to calculate sales. If you have more questions on this, please reach out to your Customer Success Manager or email support@wayflyer.com.

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Are my order cancellations deducted from my daily sales?

Order cancellations aren’t deducted from your daily sales in Wayflyer. If you have more questions on this, reach out to your Customer Success Manager or email support@wayflyer.com.

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How do I customise the graph time-frames?

A range of time-frame options are available in Wayflyer. You can’t customise your graph time-frames right now, but we know this is something our customers want. Want to share your feedback with us? Please send a message to your Customer Success Manager or email support@wayflyer.com. We’d love to hear it.

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Can I connect Snapchat, Pinterest and TikTok ads?

Google Ads and Facebook Ads are the ad platforms that we support right now, but we know our customers want to connect to other platforms like Snapchat, Pinterest and TikTok. Want to share your feedback with us? Please send a message to your Customer Success Manager or email support@wayflyer.com. We’d love to hear it.

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Why is my ROAS in the “Channels” dashboard different from what I see in Google Ads and Facebook Ads?

The ROAS in your Channels dashboard is calculated using the Revenue recorded in your Google Analytics platform. This is based on a last click attribution model which is the best way to compare the ROAS across different channels.

Facebook and Google use their own attribution models in their account dashboards. Therefore, they record different revenue amounts and different ROAS figures. In the "Facebook Ads" and "Google Ads" tabs you can see the ROAS based on their own attribution models.

If you have more questions or need some advice, reach out to your Customer Success Manager or email support@wayflyer.com.

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